1. Right to Respect and Dignity
Patients and their families have the right to be treated with respect, courtesy, and dignity at all times, regardless of their background, beliefs, or condition.
2. Right to Privacy and Confidentiality
Patients have the right to expect that their personal health information is kept private and secure, in accordance with applicable laws and regulations (e.g., HIPAA).
Family members’ involvement in the patient’s care will only occur with patient consent unless otherwise required by law.
3. Right to Access Information
Patients and families have the right to receive clear, accurate, and understandable information regarding the patient’s diagnosis, treatment options, risks, and expected outcomes.
This includes the right to access their medical records upon request.
4. Right to Informed Consent
Patients have the right to make decisions regarding their treatment and care based on full understanding of the information provided to them.
They have the right to give or refuse consent for any procedure, and they may withdraw consent at any time without penalty.
5. Right to Choose and Participate in Treatment Decisions
Patients and their families have the right to actively participate in the planning and implementation of their care.
They are encouraged to express preferences, ask questions, and be involved in decision-making processes.
6. Right to Quality Care
Patients have the right to receive safe, high-quality care that is delivered by qualified and competent professionals.
The clinic is committed to maintaining a standard of care that aligns with the best practices and evidence-based protocols.
7. Right to a Second Opinion
Patients have the right to seek a second opinion from another qualified healthcare provider regarding their diagnosis or treatment options.
8. Right to Be Heard
Patients and families have the right to voice concerns or complaints about the care or services provided without fear of retaliation.
The clinic will provide a clear process for submitting concerns and will address them in a timely and appropriate manner.
9. Right to Pain Management
Patients have the right to receive adequate pain relief and to be informed about available pain management options during and after procedures.
10. Right to Privacy During Treatment
Patients have the right to privacy and comfort during their examination and treatment, including the use of appropriate draping and positioning.
11. Right to Safe and Secure Environment
The clinic ensures a safe environment for all patients, visitors, and staff, adhering to infection control measures and other safety protocols.
12. Right to Be Informed About Costs
Patients and families have the right to be informed of the costs of procedures, treatments, and services before they are provided.
The clinic will provide a transparent breakdown of charges and any payment options available.
13. Right to Refuse Treatment
Patients have the right to refuse or discontinue treatment, and they will not be penalized for exercising this right, provided they understand the consequences of their decision.
14. Right to Respect for Cultural and Religious Beliefs
Patients and families have the right to have their cultural, religious, and spiritual beliefs respected, and reasonable accommodations will be made when possible to ensure their comfort.
15. Right to Access Support Services
Patients and families have the right to access counseling, support services, and advocacy if needed to assist in understanding treatment, making decisions, or coping with illness.
16. Right to Continuous Care
Patients have the right to receive continuous and coordinated care, including appropriate follow-up after treatments, and have their needs addressed in a timely manner.